PRODUCT
What is “The Candy Box”?

La boîte à bonbons is a candy subscription box. We ship delicious high quality candy to your door. We take pride in offering our members an amazing variety of delicious and differentiated candies, specially selected by our team of candy experts for our members' enjoyment, discovery and surprise. Every month, you get about 1 kg of candies in your box, with 4 bags of candies.

Can I buy only one box, without having to subscribe? 

If you would like to test the concept and only get one box, we offer the gift box, which is a one-time purchase.
I want to subscribe for a fixed period of time , how should I proceed?
We have prepaid subscriptions of 3, 6 and 12 months. You just have to choose the duration you want, and every month you will automatically receive a new box. Prepaid subscriptions are not renewed.
I have a promo code, how do I use it?
You can apply your discount during checkout and/or payment in the section called "Promo Code". Discounts only apply to the first box of the  subscription. Gifts are excluded.

Can we return the box? 
Unfortunately, candies are perishable goods, so it is impossible for us to accept returns. If you are not completely satisfied with your order, please send us a message to info@laboiteabonbons.ca.

SUBSCRIPTION
Are we committing to anything by signing up to La boîte à bonbons? 
No! You can skip a delivery or cancel your subscription anytime before your next billing date, by sending us a message to info@laboiteabonbons.ca.
I really (really) love candies, can I order more than one box?

Of course! You simply have to add more than one box to your cart before the checkout.

What is the billing date? 

The billing date is the date you first subscribed. For example, if you subscribe on September 3rd, then every 3rd of the month, you will receive an invoice for your next box!

SHIPPING
When do you ship the boxes? 

When you subscribe, your box is prepared in 2 to 3 business days and then shipped immediately!

Who is your carrier? 

Shipping is through Canada Post, everywhere in Canada. You will receive a tracking link once your order is confirmed.

How much is shipping?

Shipping is free for Quebec and Ontario, extra charges are applied to other provinces.

What if I am not present when my box gets delivered? 

In general, the delivery guy from Canada Post will leave a delivery notice for you to retrieve your box at the nearest post office.  We also suggest shipping to your office ;)

My box has not arrived yet, what should I do?

When your box is in shipment, you can follow its route with the tracking link provided by email. If your box has not arrived within the suggested timeframe, email us at info@laboiteabonbons.ca. Unfortunately, for any errors in the address provided to La boîte à bonbons, additional shipping charges will apply to resend the box.


EVENTS AND CORPORATE
For special requests, events and corporate solutions, please get in touch with us info@laboiteabonbons.ca.

If you have any other questions, please contact us at: info@laboiteabonbons.ca.